Service

24×7 Member Support

Dedicated helpline for claims guidance and hospital coordination.

Overview

Members and HR teams reach our claims desk anytime for policy queries, hospital network lookups, and status updates on open cases.

Process

How it works

From prompt to printed — four clear steps, inspired by enterprise service flows.

1

Call the helpline or submit the online intake form.

2

We verify eligibility and coordinate with the hospital.

3

Receive care at the network hospital or submit bills for reimbursement.

4

Cashless discharge or reimbursement payout per policy terms.

Support

Contact us before admission with your policy details. We will guide you through pre-authorization at an empanelled hospital.

Submit a request online or call our helpline — we will confirm eligibility and next steps.